Product Management

Augmented Product

Contents
What is an Augmented Product?
Definition of Augmented Product
An augmented product refers to the core customer offering enhanced by supplementary services and benefits that provide additional perceived value like technical support, warranty,Delivery options, training programs or bundled software which can set competitive offerings apart beyond just functional product attributes.

In the realm of product management and operations, the term 'Augmented Product' holds significant importance. This term refers to the non-physical part of the product. It usually includes additional value beyond the physical product, which may comprise of additional features, services, or benefits that accompany the product. In essence, the augmented product is a concept that extends the core or actual product to provide additional benefits to the consumer.

The concept of the augmented product is a key component of the Three Levels of a Product model, which was developed by economist Philip Kotler. This model suggests that a product is much more than what we physically see or use; it is a complex entity that provides a wide range of benefits to the consumer. The augmented product is the third level of this model, following the core product and the actual product.

Understanding the Augmented Product

The augmented product refers to all those factors that set the product apart from its competition. These factors can include brand image, customer service, warranty, delivery and credit, installation, after-sales service, and any other aspects that add value to the customer. The augmented product is a way for companies to differentiate their product from that of their competitors.

It's important to note that the augmented product is not a physical entity. Instead, it's a collection of additional services and benefits that are provided alongside the actual product. These additional services and benefits are designed to enhance the overall value of the product, making it more appealing to consumers and thus increasing its marketability.

The Importance of the Augmented Product

The augmented product plays a vital role in the overall perception of a product by the consumer. It can significantly influence the consumer's decision to purchase a product, as well as their overall satisfaction with the product. By providing additional services and benefits, companies can enhance the perceived value of their product, thereby increasing its appeal to consumers.

Furthermore, the augmented product can serve as a key differentiator in a competitive market. By offering unique and valuable additional services and benefits, companies can set their product apart from the competition. This can lead to increased market share, customer loyalty, and profitability.

Components of the Augmented Product

The augmented product consists of various components, each of which contributes to the overall value of the product. These components can include customer service, warranty, delivery and credit, installation, after-sales service, and more. Each of these components adds value to the product and enhances its appeal to consumers.

For example, a company might offer a comprehensive warranty as part of its augmented product. This warranty could cover any defects or issues with the product for a certain period of time after purchase. This not only provides peace of mind to the consumer, but also adds value to the product, making it more appealing to potential buyers.

Implementing the Augmented Product

Implementing the augmented product requires careful planning and execution. Companies must first identify what additional services and benefits they can provide that will add value to their product. This might involve conducting market research to understand what consumers value and what their needs and expectations are.

Once these additional services and benefits have been identified, companies must then develop a strategy for delivering them. This could involve training staff, developing new processes, or investing in new technology. The goal is to ensure that these additional services and benefits are delivered consistently and effectively, thereby enhancing the overall value of the product.

Challenges in Implementing the Augmented Product

While the augmented product can provide significant benefits, implementing it can also present several challenges. One of the main challenges is ensuring that the additional services and benefits are delivered consistently and effectively. This requires careful planning, training, and oversight.

Another challenge is managing the costs associated with the augmented product. Providing additional services and benefits can be expensive, and companies must carefully consider the cost-benefit analysis. They must ensure that the additional value provided by the augmented product outweighs the costs associated with delivering it.

Examples of the Augmented Product

There are many examples of the augmented product in action. For instance, many car manufacturers offer a range of additional services and benefits as part of their augmented product. These might include free servicing for a certain period of time, roadside assistance, or extended warranties.

Another example is the tech industry, where companies often offer additional services such as technical support, software updates, and cloud storage as part of their augmented product. These additional services and benefits not only add value to the product, but also enhance the overall user experience.

Conclusion

The concept of the augmented product is a powerful tool for companies looking to differentiate their product in a competitive market. By offering additional services and benefits, companies can enhance the perceived value of their product, thereby increasing its appeal to consumers.

However, implementing the augmented product requires careful planning and execution. Companies must identify what additional services and benefits they can provide, develop a strategy for delivering them, and manage the associated costs. With careful planning and execution, the augmented product can be a key driver of customer satisfaction, loyalty, and profitability.