CUSTOMER INSIGHTS FOR THE PRODUCT SUCCESS PLATFORM

Turn the voice of your customer into your secret weapon

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CUSTOMER
INSIGHTS
Build product momentum with actionable feedback that informs every step of your product development
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360 feedback collection

Customer feedback throughout the entire lifecycle
Give your customers a direct and dedicated channel to have a dialogue with the product team to leave questions and suggestions on your public page, comment on your roadmap, request new features, and even leave comments on recent announcements you’ve made.

1:1 customer feedback collection

Make product development a two-way dialogue
Revenue and customer experience teams are talking with customers all day, every day. With LaunchNotes Control, front-line teams quickly and easily submit feedback to their product and engineering counterparts without ever leaving Slack.
LaunchNotes is one of the most valuable communication channels I have with our customers.
Nate Munger, Head of Customer Success
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CUSTOMER FEEDBACK INBOX

A single inbox for every piece of feedback
Streamline customer and stakeholder feedback collection by ensuring it all flows into one central location for your product team. A single source of truth for all feedback means strong alignment, faster decision-making, and so much more.

CUSTOMER FEEDBACK MANAGER

Transform customer feedback into action roadmap items
Group customer feedback into consumable chunks that for in-depth analysis. Then turn these groups of feedback into ideas that your customers can vote on and provide further feedback on.
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SENTIMENT ANALYSIS

Turn data points into trendlines
Layer customer sentiment and urgency on top of feedback, providing your product team with additional inputs to better gauge the value and interest of a feature across both customer and subscriber bases.