Scale B2B2C product communication across every channel

Coordinate internal teams, equip your partners, and engage your customers - all from one place.

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Powering elite product orgs at

Build the process once. Let it run.

Every meeting on the calendar is a coordination task that hasn't been automated yet - the process isn't scaling — it's just surviving.

Teams are misaligned
Centralize team updates

Align product, marketing, and support teams with centralized, segmented updates.

Enablement falls behind
Tailor partner updates

Deliver tailored updates to each partner group so they stay informed, enabled, and ready.

End users lack awareness
Reach users in context

Make sure every product change reaches end users in the right channel, with context.

Messages become fragmented
Unify every channel

Unify product communications across email, in-app, and Slack from one source of truth.

Feature releases create chaos
Coordinate release comms

Keep internal and external stakeholders informed before, during, and after a release.

Feedback stays siloed
Route feedback to product

Capture and route feedback from across the value chain back into your roadmap.

The product updates platform for communicating change

LaunchNotes gives CS the information, tools, and visibility to own and deepen customer relationships.

Release Notes

Publish clear, branded updates for every audience.

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Changelog

Keep a consistent record of product changes.

Roadmap

Connect product updates to upcoming priorities.

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Feedback

Route customer and team input back to product.

Don’t just take our word for it

300%

increase in product engagement

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Product Marketing

“LaunchNotes is the first tool I go to when I’m building a new product marketing strategy. It’s one platform that allows me to do everything.”

Audrey Song

VP of Marketing, Setpoint

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Product Management

“LaunchNotes is mission critical. With $100M annual R&D spend, we can’t afford for our customers not to know what we’re building.”

McNeel Keenan

VP of Product Management, CVENT

$100k+

in strategic account expansion

13%

lift in CSAT

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Product Operations

“LaunchNotes has enabled us to build a standardized process for internal release readiness and enablement at scale.”

Melissa Edmonds

VP of Product Operations, SpotOn

4x

acceleration in product delivery

91%

email open rate

30%

faster release cycles

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Enterprise-grade security, out of the box

SOC II Mark

SOC 2, Type II Certified

This SOC 2, Type II certification demonstrates our commitment to maintaining the necessary protocols to manage and mitigate risks related to enterprise-grade security, availability, compliance, and privacy.

See our security posture
SSO
SAML
JWT
Robust RBAC
99.9% uptime SLA

Frequently asked questions

Yes, LaunchNotes is the central hub for internal communication for product launch in B2B2C companies. It ensures that your internal sales, support, and partner-success teams are aligned before a new feature alert reaches the market. You can use the platform to share internal-only release notes templates and training materials. This prevents the "chaos" of uncoordinated launches where different teams are giving partners different information. By ensuring product team alignment, LaunchNotes helps you execute a professional, synchronized product launch communication plan that maximizes impact and minimizes support tickets across your entire multi-sided distribution network.

LaunchNotes makes it easy for B2B2C teams to "close the loop" by linking customer feedback directly to product announcements. When an end user’s request is implemented, you can use our release notes tool to notify them, or even notify the partner who managed that relationship. This proves that the product management organization is listening and acting on data. By utilizing idea voting on your public roadmap, you gather valuable insights that inform your release management lifecycle. This level of engagement is essential for driving user adoption and ensuring that your product remains relevant to the needs of both businesses and consumers.

LaunchNotes is a superior AnnounceKit alternative for B2B2C because it is built for the entire release management process, not just a simple notification feed. We offer deeper Jira automated release notes capabilities and more advanced audience segmentation. For complex organizations, LaunchNotes provides the product team alignment tools needed to manage multiple stakeholders and partners. Our in app messaging software and product update email template options are also more robust, allowing for the high-level branding and security (SOC 2) that enterprise B2B2C companies require. We provide a scalable platform that grows with your partner network and ensures long-term GTM success.

In a B2B2C environment, a public product roadmap serves as a strategic alignment tool. It allows partners to see the long-term vision of the product management team, enabling them to plan their own marketing and sales activities accordingly. LaunchNotes allows you to create a visual product roadmap that can be shared privately with partners or made public for end users. This transparency builds confidence and helps drive adoption by showing that the product is constantly evolving. By using a roadmap visualization tool, you turn your future plans into a competitive advantage that strengthens your relationships with businesses and consumers alike.

Yes, LaunchNotes features a robust Jira release management plugin that allows you to automate release notes directly from your development workflow. You can set up filters to ensure that only partner-relevant tickets are used to generate release notes. This automation saves your team hours of manual work and ensures that your partners always have the latest info. By streamlining the release management process, you can maintain a high velocity of updates without overwhelming your GTM staff. This "Jira-to-Partner" pipeline is a major reason why sophisticated B2B2C companies choose LaunchNotes to manage their internal product communication and external announcements.

In a B2B2C model, driving user adoption requires reaching end users through the partners they trust. LaunchNotes makes this easy by allowing partners to embed a changelog tool or in-app changelog widget directly into their platforms. This delivers new feature announcement content in-context, right where the user is working. By following release notes best practices, such as using videos and clear calls-to-action, you make new features compelling. LaunchNotes provides the in app messaging software that empowers your partners to become champions for your product, leading to higher engagement and more successful release management across the entire ecosystem.

Absolutely. LaunchNotes provides granular access controls that allow you to offer tiered information to different partner segments. You can decide which partners see specific internal communication for product launch details and which only see public product release notes. This is vital for managing sensitive saas features or "beta" releases. By using our release notes app, you can ensure that high-value partners get the early "heads-up" they need to train their staff. This targeted approach to product launch internal communication helps you manage complex relationships and ensures that your GTM strategy is executed flawlessly across your entire partner network.

Message fragmentation happens when different stakeholders receive conflicting information about a new feature alert. LaunchNotes solves this by being the single source of truth for your product management organization. Every product update announcement and visual product roadmap update is managed from one dashboard. This ensures that when you generate release notes, the core message remains consistent across all channels—whether it's slack updates, product update emails, or a public product roadmap. By standardizing your internal product communication, LaunchNotes ensures that your partners and end users are always on the same page, which is critical for a successful release management lifecycle.

Yes, LaunchNotes offers extensive customization and branding options, which is essential for B2B2C partner enablement. You can ensure that the release notes template and public roadmap seen by end users perfectly match the branding of your business partners. This seamless experience is vital for maintaining trust and driving user adoption in a multi-sided ecosystem. By using our in-app messaging software, your partners can deliver a new feature announcement ui that looks like an indigenous part of their own product. This professional polish is a key advantage of LaunchNotes over a less flexible beamer alternative or announcekit alternative.

B2B2C organizations face the unique challenge of communicating with both business partners and end users. LaunchNotes simplifies this by providing a centralized release management tool that allows for segmented communication. You can create different versions of your product release notes for each audience. For example, business partners might receive technical internal communication for product launch details, while end users see a high-level new product announcement via an in-app changelog widget. This ensures everyone gets the information they need without the confusion of "message fragmentation." LaunchNotes acts as the orchestrator for your complex release management process, ensuring total alignment across the board.