Business Operations

Market Research

What is Market Research?
Definition of Market Research
Market research utilizes both quantitative customer surveys and qualitative analysis of focus groups within target segments providing insights on purchasing commonalities behaviors, deeper motivations, attitudes and group perceptions. This identifies both emerging issues and future growth trends in order to optimize product decisions minimizing risk guiding strategy, innovation and coordinated go-to-market activities for new solutions offerings increasing probability of predicted adoption.

Market Research is a crucial aspect of Product Management and Operations. It involves the systematic gathering, recording, and analysis of data about issues relating to marketing products and services. The purpose of market research is to provide management with relevant, accurate, reliable, valid, and up-to-date market information.

Product Management, on the other hand, is an organizational function within a company that deals with the planning, forecasting, production, and marketing of a product or products at all stages of the product lifecycle. Operations, in this context, refers to the processes that are used to create and deliver a product or service to the customer.

Market Research: An Overview

Market Research is the process of determining the viability of a new service or product through research conducted directly with potential customers. It allows a company to discover the target market and get opinions and other feedback from consumers about their interest in the product or service.

The process of market research can be divided into primary research (research you conduct yourself) and secondary research (research from data that already exists), each with its own subtypes and methods. The data collected from these research methods helps in making informed business decisions.

Primary Research

Primary research involves gathering new data that has not been collected before. For example, surveys using questionnaires or interviews with groups of people in a focus group. This kind of research is often carried out after the researcher has gained some insight into the issue by reviewing secondary research or by analyzing previously collected primary data.

It can be accomplished through various methods, including online surveys, phone interviews, or face-to-face interactions. The data collected is usually quite specific and is used for solving the problem in hand.

Secondary Research

Secondary research involves the summary, collation, and/or synthesis of existing research rather than primary research, where data is collected from, for example, research subjects or experiments. The benefit of secondary research is that it is often less time-consuming and less expensive than primary research.

Secondary research includes research done by others in the industry, reports and studies by government agencies, industry and trade associations, labor unions, media sources, chambers of commerce, and so on. It's often used as a basis for conducting primary research.

Definition of Product Management

Product Management is the practice of strategically driving the development, market launch, and continual support and improvement of a company's products. It involves the coordination of multiple disciplines, including business, technology, and design.

Product managers often act as a bridge between the technical and business sides of a company. They understand the market, the users, and the roadmap for the product. They are responsible for defining the why, when, and what of the product that the engineering team builds.

Role of a Product Manager

The role of a Product Manager can vary from company to company. However, at its core, the role involves working with various teams to ensure that the product aligns with the company's goals and meets market needs. This includes working with marketing, sales, and customer support, as well as the development team.

A Product Manager is often seen as the CEO of the product, making important decisions about what features to build and how to prioritize them. They also often lead the cross-functional team that is responsible for improving the product.

Product Lifecycle Management

Product Lifecycle Management (PLM) is the process of managing the entire lifecycle of a product from inception, through engineering design and manufacture, to service and disposal of manufactured products. PLM integrates people, data, processes, and business systems and provides a product information backbone for companies and their extended enterprise.

PLM systems help organizations in coping with the increasing complexity and engineering challenges of new product development for the global competitive markets.

Definition of Operations

Operations in the context of business refers to the process of transforming inputs into outputs, thereby adding value to some entity. In the context of product management, operations can refer to the processes involved in creating and delivering the product to the market.

Operations management is the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.

Operations Strategy

An operations strategy is a plan to execute the business strategy in operations functions across the supply chain. This includes product development, manufacturing, distribution, customer service, and other key functions.

The operations strategy must be aligned with the company's overall business strategy and enable the achievement of the business objectives. It also needs to be flexible enough to adapt to changes in the business environment.

Operations Process

The operations process, also known as the business process, is the set of activities that will deliver a product or services to the customers. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company's goods and services.

The operations process is a critical component of any business as it can significantly impact the efficiency, quality, and cost of the products or services delivered.

Interrelation of Market Research, Product Management, and Operations

Market Research, Product Management, and Operations are all interconnected. Market research informs product management about what products to develop, who the target customers are, and how to market to them. Product management then uses this information to guide the development and marketing of the product.

Operations, in turn, is responsible for executing the plans of the product management team, ensuring that the product is produced efficiently, cost-effectively, and to the quality standards that the market expects. All three functions need to work together to ensure the success of a product in the market.

Market Research and Product Management

Market research provides the data that product management needs to make informed decisions about the product. This includes data on customer needs and preferences, competitive products, market trends, and more. Without market research, product management would be making decisions based on guesswork and intuition, which is far less reliable.

Product management uses the data from market research to develop a product strategy, decide on features, set pricing, and plan marketing campaigns. They also use it to measure the success of the product and make adjustments as needed.

Product Management and Operations

Product management and operations need to work closely together to ensure that the product is developed and delivered to the market successfully. Product management provides the vision and strategy for the product, while operations executes this strategy.

Operations needs to understand the product strategy in order to align their processes and resources accordingly. They also need to provide feedback to product management about any operational issues that may affect the product, such as production delays or quality issues.


In conclusion, Market Research, Product Management, and Operations are all crucial aspects of bringing a product to market and ensuring its success. They each have their own roles and responsibilities, but they also need to work together and communicate effectively to achieve the best results.

Understanding these functions and how they interrelate can help anyone involved in product development to do their job more effectively and contribute to the success of the product.