My name is Ashley and I live in Marietta, Ga. I’m beyond stoked to work with this amazingly talented group of humans as the new Director of Customer Success at LaunchNotes.
I love books, enjoy European coffee (or any coffee for that matter), am a proud foodie, and find joy in anything related to travel or culture. When I’m not sitting at my computer, you’ll likely find me laughing with my family, exploring new hiking trails or trying out some snazzy new recipes.
I’ve always had a deep passion for two things: learning and helping people. I’ve consistently found a way to include these core interests in anything that I do. After going to school for Computer Science, I discovered very quickly that I had a knack for connecting with people and dissecting challenges. While I loved learning and tackling technical projects, my passion has always been in helping people accomplish their goals.
I’ve worked as a developer, consultant, technical support and onboarding engineer, but I’ve spent the majority of my career in customer success leadership roles. This led me to accept positions at startups, fully bootstrapped and profitable SaaS companies (Wildbit), and enterprise technologies (Twilio and Crowdstrike).
Over the course of my career, I’ve leaned into roles and companies that allow me to fully utilize my strengths. For me, it’s quite simple. I enjoy working on amazing products with strong leaders who aren’t afraid to push the envelope beyond the status quo. Enter LaunchNotes.
When I first heard about the product success philosophy, it felt like something that should have existed ages ago. After meeting with the founders, Tyler and Jake, it became immediately obvious that this was a true rocket ship, and I didn’t want to be left behind. Here are just a few reasons why I chose to hop on board:
Now that I’m here, I’m ecstatic to get started and learn more about our customers. A product like LaunchNotes is a dream for a customer-centric person like myself. After all, our overall success is dependent on our ability to listen to customers and help to achieve their desired outcomes. There will be a few bumps along the way, but I am confident in our product, our leaders, and our commitment to becoming the world’s first product success platform.
If LaunchNotes sounds like a team on which you could thrive, you’re in luck! We're hiring for several roles across the company.
Struggling to keep your teams in sync ahead of big releases? Spending half your day answering the same questions about what's shipping when? Hearing about new features from your users? LaunchNotes can help.
Begin a free 7-day trial today to see why companies like Atlassian, Loom, and Twilio trust LaunchNotes to keep their teams aligned with upcoming releases and their users ahead of product change.